CastPro receives numerous customer inquiries daily, ranging from technical issues to general queries about their casting process. With Deskhero, they have been able to manage these tickets effectively, using the AI capabilities to suggest replies based on previous tickets and knowledge base articles. This has significantly reduced response times and improved customer satisfaction.
The AI also enhances the search results within the platform, making it easier for CastPro's support team to find relevant content quickly. This is particularly useful when dealing with complex technical issues that require detailed explanations or instructions.
CastPro also leverages Deskhero's ability to generate knowledge base articles from uploaded files like policies, manuals, and presentations. The AI uses OpenAI Embeddings to find relevant content, which is then sent through OpenAI's ChatGPT to create comprehensive and informative articles. This has not only enriched their knowledge base but also reduced the time spent on manual article creation.
Deskhero's website scraping feature has also proved beneficial for CastPro. The company's website contains a wealth of information about their casting process, and the AI can scrape this data to enhance the knowledge base further and improve the accuracy of suggested replies.
Overall, Deskhero's advanced AI capabilities have transformed CastPro's customer support services, making them more efficient and effective.
How does Deskhero's AI suggest replies to tickets?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance search results?
The AI uses OpenAI Embeddings to find relevant content based on the search query. This makes the search results more accurate and comprehensive.
How does Deskhero generate knowledge base articles?
Deskhero can generate knowledge base articles from uploaded files like policies, manuals, and presentations. The AI uses OpenAI Embeddings to find relevant content, which is then sent through OpenAI's ChatGPT to create the articles.
* This article provides an example of how a fictive company in the Low Pressure Die-Casting Process industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
