MoldMasters receives a high volume of customer inquiries every day, covering a wide range of topics related to their casting process. By using Deskhero, they have been able to manage these tickets efficiently, with the AI suggesting replies based on previous tickets and knowledge base articles. This has led to faster response times and higher customer satisfaction levels.
The AI also improves the search results within the platform, enabling MoldMasters' support team to quickly find the information they need. This is especially helpful when dealing with complex technical issues that require in-depth explanations or instructions.
MoldMasters also takes advantage of Deskhero's capability to generate knowledge base articles from uploaded files such as policies, manuals, and presentations. The AI uses OpenAI Embeddings to find relevant content, which is then processed through OpenAI's ChatGPT to create detailed and informative articles. This has enriched their knowledge base and saved considerable time on manual article creation.
Furthermore, Deskhero's website scraping feature has been invaluable for MoldMasters. Their website contains extensive information about their casting process, and the AI can scrape this data to enhance the knowledge base and improve the accuracy of suggested replies.
In conclusion, Deskhero's advanced AI capabilities have revolutionized MoldMasters' customer support services, making them more efficient and effective.
How does Deskhero's AI suggest replies to tickets?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then processed through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance search results?
The AI uses OpenAI Embeddings to find relevant content based on the search query. This enhances the accuracy and comprehensiveness of the search results.
How does Deskhero generate knowledge base articles?
Deskhero can generate knowledge base articles from uploaded files like policies, manuals, and presentations. The AI uses OpenAI Embeddings to find relevant content, which is then processed through OpenAI's ChatGPT to create the articles.
* This article provides an example of how a fictive company in the Low Pressure Die-Casting Process industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
