UrbanEdge Developers deal with a wide range of customer queries, from technical issues to general inquiries about their projects. Managing these queries efficiently was a challenge until they started using Deskhero. The platform's user groups and custom email domains features have helped them streamline their helpdesk services and improve communication with customers.
The knowledge base feature of Deskhero has been a game-changer for UrbanEdge Developers. They have created a comprehensive database of common queries and their solutions, which are easily accessible to their support team. The AI capabilities of Deskhero use OpenAI Embeddings from this knowledge base and previous tickets to find relevant solutions.
The AI then uses OpenAI's ChatGPT to generate suggested replies, significantly reducing the time taken to respond to queries. The AI also enhances search results, making it easier for the support team to find the information they need. This has resulted in faster resolution times and improved customer satisfaction.
Deskhero's website scraping feature has also been beneficial for UrbanEdge Developers. It allows them to gather data from various sources, helping them understand their customers better and stay updated with industry trends. The REST API has enabled them to integrate Deskhero with their other systems, ensuring a seamless workflow.
Overall, Deskhero's advanced AI capabilities have revolutionized the helpdesk services at UrbanEdge Developers. They have seen a significant improvement in their response times, resolution rates, and overall customer satisfaction.
How does Deskhero's AI help in providing faster responses?
Deskhero's AI uses OpenAI Embeddings from the knowledge base and previous tickets to find relevant solutions. These are then used to generate suggested replies, significantly reducing the time taken to respond to queries.
What is the advantage of the website scraping feature?
The website scraping feature allows companies to gather data from various sources. This helps them understand their customers better and stay updated with industry trends.
Can Deskhero be integrated with other systems?
Yes, Deskhero provides a REST API that allows it to be integrated with other systems, ensuring a seamless workflow.
* This article provides an example of how a fictive company in the Low-rise Buildings industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
