Skyline Constructions receives numerous queries and requests from clients daily. Managing these manually was time-consuming and prone to errors. With Deskhero's tickets management and kanban board, they were able to organize and track all customer interactions effectively. The custom fields and structured data lists allowed them to categorize and prioritize tickets based on urgency and type.
The knowledge base feature of Deskhero has been instrumental in providing quick and accurate responses to common queries. Skyline Constructions regularly updates their knowledge base with articles generated from Word, PowerPoint, and PDF files. The advanced AI capabilities of Deskhero leverage OpenAI Embeddings from these articles and previous tickets to find relevant content.
This content is then sent through OpenAI's ChatGPT to generate suggested replies. This has significantly reduced the time spent on crafting responses and increased the accuracy of the information provided. The AI also enhances search results, making it easier for the support team to find relevant information.
Deskhero's website scraping feature has also proved beneficial for Skyline Constructions. It allows them to gather and analyze data from various sources, helping them stay updated with the latest industry trends and customer preferences. The REST API has enabled them to integrate Deskhero with their existing systems, providing a seamless customer support experience.
Overall, the advanced AI capabilities of Deskhero have transformed the customer support process at Skyline Constructions. They have seen a significant reduction in response times, an increase in customer satisfaction, and improved efficiency of their support team.
How does Deskhero's AI improve the efficiency of the customer support process?
Deskhero's AI leverages OpenAI Embeddings from previous tickets and knowledge base articles to find relevant content. This content is then used to generate suggested replies, reducing the time spent on crafting responses. The AI also enhances search results, making it easier to find relevant information.
What is the benefit of the website scraping feature?
The website scraping feature allows companies to gather and analyze data from various sources. This helps them stay updated with the latest industry trends and customer preferences.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows it to be integrated with existing systems, providing a seamless customer support experience.
* This article provides an example of how a fictive company in the Low-rise Buildings industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
