BirchBay Woodworks prides itself on its high-quality products and exceptional customer service. However, as the company grows, so does the volume of customer queries and requests. Managing these efficiently becomes a challenge for the helpdesk team.
To overcome this, BirchBay implements Deskhero's advanced AI capabilities. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies, significantly reducing the response time.
Additionally, the AI-enhanced search bar allows the helpdesk team to quickly find relevant information from various sources. This is particularly beneficial when dealing with technical queries that require detailed responses.
The AI also automates the process of updating the knowledge base by generating articles from Word, PowerPoint, and PDF files. This not only saves time but also ensures the accuracy and relevance of the information in the knowledge base.
By leveraging Deskhero's AI capabilities, BirchBay Woodworks has been able to streamline their helpdesk services, improve response times, and enhance customer satisfaction.
How does the AI generate suggested replies?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to understand the context of the query and generate a suitable reply.
How does the AI-enhanced search bar work?
The AI-enhanced search bar uses OpenAI Embeddings to provide quick and accurate search results. It can reference multiple sources to find the most relevant information.
How does the AI update the knowledge base?
The AI can generate knowledge base articles from Word, PowerPoint, and PDF files. This ensures that the knowledge base is always updated with the latest information.
* This article provides an example of how a fictive company in the Lumber Kilning, Drying and Processing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
