EliteRides uses Deskhero's AI capabilities to analyze previous tickets and knowledge base articles. This helps the support team to provide quick and accurate responses to customer queries. The AI system also suggests replies based on the analyzed data, reducing the time spent on crafting responses and improving the overall efficiency of the support team.
Deskhero's AI-powered search bar is another feature that EliteRides finds invaluable. It allows the support team to quickly find relevant information from the vast pool of data, including policies, manuals, and presentations. This not only speeds up the resolution process but also ensures that the provided solutions are accurate and comprehensive.
EliteRides also uses Deskhero's website scraping feature to keep its knowledge base updated with the latest information. The AI system automatically scrapes data from selected websites and updates the knowledge base, eliminating the need for manual data entry and ensuring that the information is always up-to-date.
The company also leverages Deskhero's REST API to integrate the platform with its existing systems. This seamless integration allows EliteRides to manage all its customer support services from a single platform, reducing operational complexity and improving efficiency.
Overall, Deskhero's advanced AI capabilities have enabled EliteRides to provide superior customer support services, streamline operations, and improve team efficiency.
How does Deskhero's AI system improve the efficiency of the support team?
Deskhero's AI system analyzes previous tickets and knowledge base articles to suggest replies to customer queries. This reduces the time spent on crafting responses and allows the support team to resolve issues more quickly and accurately.
How does Deskhero's AI-powered search bar work?
Deskhero's AI-powered search bar allows the support team to quickly find relevant information from a vast pool of data. The AI system uses OpenAI Embeddings to enhance search results, providing accurate and comprehensive solutions.
How does Deskhero's website scraping feature benefit EliteRides?
Deskhero's website scraping feature automatically updates EliteRides' knowledge base with the latest information from selected websites. This eliminates the need for manual data entry and ensures that the knowledge base is always up-to-date.
* This article provides an example of how a fictive company in the Luxury car leasing/rental companies industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
