Grandeur Palaces, a renowned chain of luxury palaces turned hotels, was grappling with the challenge of managing a large volume of customer queries and complaints. The manual process was cumbersome and often resulted in delayed responses, affecting customer satisfaction.
By adopting Deskhero, Grandeur Palaces was able to automate their customer support process. The platform's AI capabilities were utilized to generate suggested replies based on previous tickets, knowledge base articles, and other uploaded files like policies and manuals. This significantly cut down the time taken to respond to customer queries.
Deskhero's AI also enhanced the search results, making it easier for the support team to find relevant information swiftly. The AI was trained using OpenAI Embeddings from the hotel's scraped website data, providing highly accurate and relevant search results.
The custom fields and structured data lists provided by Deskhero allowed Grandeur Palaces to categorize and prioritize tickets effectively. The kanban board feature made it easy for the team to track the progress of each ticket.
Overall, the use of Deskhero's advanced AI capabilities has greatly improved the efficiency of Grandeur Palaces' customer support, leading to higher customer satisfaction and loyalty.
How has Deskhero improved the response time to customer queries at Grandeur Palaces?
Deskhero's AI capabilities generate suggested replies based on previous tickets and other resources, significantly reducing the time taken to respond to customer queries.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI Embeddings from the hotel's scraped website data and other resources to provide highly accurate and relevant search results.
How does Deskhero help in tracking the progress of customer support tickets?
Deskhero's kanban board feature allows the team to easily track the progress of each ticket, ensuring efficient management of customer support queries.
* This article provides an example of how a fictive company in the Luxury Hotels industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
