EliteRides receives a high volume of customer inquiries daily, ranging from booking inquiries to specific questions about the vehicles. Using Deskhero's advanced AI capabilities, EliteRides has been able to automate the process of responding to these inquiries. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to generate suggested replies.
The AI capabilities of Deskhero have also enhanced the search results for EliteRides' customer support team. When a new ticket is created, the AI quickly scans through the existing data and provides the most relevant information to the customer support representative. This has significantly reduced the time taken to resolve customer queries.
Deskhero's AI has also been instrumental in managing EliteRides' knowledge base. The AI automatically generates articles from word, powerpoint, pdf files, and even scrapes data from the company's website. This has resulted in a comprehensive and up-to-date knowledge base that is easily accessible by the customer support team.
Furthermore, EliteRides uses the REST API provided by Deskhero to integrate the platform with their existing systems. This seamless integration has further streamlined their customer support process, making it more efficient and effective.
Overall, Deskhero's advanced AI capabilities have transformed the way EliteRides manages their customer support, resulting in improved customer satisfaction and reduced operational costs.
How does Deskhero's AI generate suggested replies?
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to generate suggested replies.
How does Deskhero's AI enhance search results?
When a new ticket is created, Deskhero's AI quickly scans through the existing data and provides the most relevant information to the customer support representative.
How does Deskhero's AI manage the knowledge base?
Deskhero's AI automatically generates articles from word, powerpoint, pdf files, and even scrapes data from the company's website, resulting in a comprehensive and up-to-date knowledge base.
* This article provides an example of how a fictive company in the Luxury vehicle rental services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
