PrestigeMotors receives a wide range of inquiries from customers every day. To manage these inquiries effectively, they use Deskhero's advanced AI capabilities. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies, significantly reducing the time taken to respond to customer inquiries.
Deskhero's AI capabilities have also improved the productivity of PrestigeMotors' helpdesk team. When a new ticket is created, the AI quickly scans through the existing data and provides the most relevant information to the helpdesk representative. This has not only reduced the time taken to resolve customer queries but also improved the quality of the responses.
In addition, PrestigeMotors uses Deskhero's AI to manage their knowledge base. The AI automatically generates articles from various sources, ensuring that the knowledge base is always comprehensive and up-to-date. This has made it easier for the helpdesk team to find the information they need to assist customers.
PrestigeMotors also uses the REST API provided by Deskhero to integrate the platform with their existing systems. This seamless integration has further optimized their helpdesk services, making them more efficient and effective.
Overall, Deskhero's advanced AI capabilities have revolutionized the way PrestigeMotors manages their helpdesk services, resulting in improved customer satisfaction and increased productivity.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies.
How does Deskhero's AI improve the productivity of the helpdesk team?
When a new ticket is created, Deskhero's AI quickly scans through the existing data and provides the most relevant information to the helpdesk representative, reducing the time taken to resolve customer queries and improving the quality of the responses.
How does Deskhero's AI manage the knowledge base?
Deskhero's AI automatically generates articles from various sources, ensuring that the knowledge base is always comprehensive and up-to-date.
* This article provides an example of how a fictive company in the Luxury vehicle rental services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
