Machinerent Inc. receives hundreds of queries daily from customers about the availability, pricing, and technical specifications of their machinery. Before implementing Deskhero, their support team was overwhelmed with the volume of tickets and struggled to provide timely responses.
With Deskhero's advanced AI capabilities, Machinerent Inc. is now able to automate responses to common queries by leveraging OpenAI Embeddings from previous tickets and knowledge base articles. This has significantly reduced the workload on their support team and improved their response time.
Deskhero's AI also enhances search results by using the same embeddings to find relevant content from uploaded files like policies, manuals, presentations, and scraped website data. This feature has made it easier for the support team to find the information they need to answer more complex queries.
The custom fields and structured data lists provided by Deskhero allow Machinerent Inc. to categorize and prioritize tickets effectively. The kanban board gives them a visual overview of the status of all tickets, making it easier to manage their workflow.
The use of Deskhero's AI capabilities has not only improved the efficiency of Machinerent Inc.'s customer support but also increased customer satisfaction. Customers appreciate the quick and accurate responses they receive, leading to higher loyalty and repeat business.
How does Deskhero's AI improve response time?
Deskhero's AI uses OpenAI Embeddings from previous tickets and knowledge base articles to generate suggested replies to common queries. This automation significantly reduces the time it takes to respond to customers.
How does Deskhero's AI enhance search results?
The AI uses OpenAI Embeddings from uploaded files like policies, manuals, presentations, and scraped website data to find relevant content. This makes it easier for the support team to find the information they need to answer queries.
How does Deskhero improve customer satisfaction?
By providing quick and accurate responses to queries, Deskhero improves the overall customer experience. This leads to higher customer satisfaction and loyalty.
* This article provides an example of how a fictive company in the Machinery and equipment rental and leasing activities industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
