RoboTech Manufacturing receives a high volume of customer queries daily, ranging from technical issues to inquiries about product specifications. The company uses Deskhero's AI capabilities to manage these tickets efficiently. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies/manuals/presentations to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing response time.
Deskhero's AI also enhances the search results in RoboTech's knowledge base. By using the AI's advanced search capabilities, customers can quickly find the information they need without having to contact customer support. This has led to a decrease in ticket volume and an increase in customer satisfaction.
The company also uses Deskhero's website scraping feature to keep their knowledge base up-to-date. The AI scans the company's website for new or updated information and automatically adds it to the knowledge base. This ensures that customers always have access to the most current information.
Additionally, RoboTech uses Deskhero's REST API to integrate the platform with their existing systems. This allows for seamless data exchange between Deskhero and RoboTech's CRM and ERP systems, ensuring that all customer data is consolidated and easily accessible.
By leveraging Deskhero's advanced AI capabilities, RoboTech Manufacturing has been able to streamline their customer support services, improve response times, and enhance customer satisfaction.
How does Deskhero's AI reduce response time?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then used to generate suggested replies, significantly reducing the time it takes to respond to customer queries.
How does Deskhero's AI enhance search results?
Deskhero's AI enhances search results by using OpenAI Embeddings to find the most relevant content based on the user's query. This makes it easier for users to find the information they need in the knowledge base.
How does Deskhero's website scraping feature work?
Deskhero's website scraping feature automatically scans the company's website for new or updated information. This information is then added to the knowledge base, ensuring that it is always up-to-date.
* This article provides an example of how a fictive company in the Machinery Manufacturing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
