MachinaCare LLC had a vast knowledge base, but it was not well organized, making it difficult for customers to find relevant information. With Deskhero, they were able to structure their knowledge base effectively, making it more user-friendly. Deskhero's comprehensive search bar made it easier for customers to find solutions to their problems.
Deskhero's AI capabilities were instrumental in improving MachinaCare's knowledge base. The AI generated knowledge base articles from Word, PowerPoint, and PDF files, making it easier for the support team to update the knowledge base. The AI also enhanced the search results, making it faster for customers to find relevant information.
MachinaCare also used Deskhero's AI to improve their customer support. The AI leveraged OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to generate suggested replies for new tickets. This helped in reducing the response time and improving the quality of support.
Deskhero's custom email domains feature allowed MachinaCare to maintain their brand identity in their communication with customers. The custom fields and user groups features helped them better organize their support team, ensuring that each ticket was handled by the most qualified team member.
By implementing Deskhero, MachinaCare LLC was able to enhance their knowledge base and improve their customer support. The platform's AI capabilities not only made their knowledge base more effective but also improved the efficiency of their support team.
How does Deskhero's AI improve the knowledge base?
Deskhero's AI improves the knowledge base by generating articles from Word, PowerPoint, and PDF files. It also enhances the search results, making it easier for customers to find relevant information.
How does Deskhero's AI help in improving customer support?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to generate suggested replies for new tickets. This helps in reducing the response time and improving the quality of support.
How can Deskhero help in maintaining brand identity in communication?
Deskhero provides a custom email domains feature that allows you to use your own domain in your communication with customers, helping you maintain your brand identity.
* This article provides an example of how a fictive company in the Machinery repair industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
