FixIt Pro Services was struggling with managing their increasing volume of customer support tickets. They needed a solution that could help them manage the tickets efficiently and improve their response time. Deskhero provided them with the perfect solution.
With Deskhero, FixIt Pro was able to automate their ticket management process. The platform's AI capabilities were instrumental in this process. The AI leveraged OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to generate suggested replies for new tickets. This drastically reduced the time taken to respond to customer queries.
Deskhero's AI also enhanced the search results on FixIt Pro's knowledge base. Customers could now find solutions to their problems faster, reducing the number of tickets raised for minor issues. The AI also helped in generating knowledge base articles from Word, PowerPoint, and PDF files, making it easier for the support team to update the knowledge base.
FixIt Pro also utilized Deskhero's custom fields and user groups features to better organize their support team. They created custom fields for different types of machinery and assigned tickets to user groups based on their expertise, ensuring that each ticket was handled by the most qualified team member.
By implementing Deskhero, FixIt Pro Services was able to streamline their customer support process and improve their response time. The platform's AI capabilities not only made their support process more efficient but also improved the quality of support provided to their customers.
How does Deskhero's AI help in managing support tickets?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to generate suggested replies for new tickets. This helps in reducing the response time and improving the quality of support.
How does Deskhero enhance the search results on the knowledge base?
Deskhero's AI uses OpenAI Embeddings to enhance the search results on the knowledge base. It uses the embeddings to find relevant content from various resources and present it as search results.
How can Deskhero help in organizing the support team?
Deskhero provides features like custom fields and user groups that can be used to organize the support team. You can create custom fields for different types of issues and assign tickets to user groups based on their expertise.
* This article provides an example of how a fictive company in the Machinery repair industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
