SteelMaster Inc. uses Deskhero's AI capabilities to analyze previous tickets and knowledge base articles. This allows the AI to suggest relevant replies to new customer queries, significantly reducing response times and improving the quality of customer support.
The company also uses Deskhero's custom fields and structured data lists to categorize and manage tickets more efficiently. This helps the support team prioritize urgent issues and ensures that no ticket goes unnoticed.
Deskhero's AI-powered search bar is another tool that SteelMaster Inc. finds invaluable. It uses OpenAI embeddings to provide enhanced search results, enabling the support team to find relevant information quickly and easily.
Furthermore, SteelMaster Inc. uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration allows the company to leverage Deskhero's capabilities without disrupting their current workflows.
Finally, SteelMaster Inc. uses Deskhero's website scraping feature to keep their knowledge base up-to-date with the latest information from relevant industry websites. This ensures that the support team always has the most current information at their fingertips.
How does Deskhero's AI improve response times?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest relevant replies to new customer queries. This reduces the time it takes for the support team to find and provide the necessary information.
How does Deskhero's AI-enhanced search bar work?
Deskhero's search bar uses OpenAI embeddings to provide enhanced search results. This allows the support team to find relevant information quickly and easily.
What is the benefit of Deskhero's website scraping feature?
Deskhero's website scraping feature automatically updates the knowledge base with the latest information from relevant industry websites. This ensures that the support team always has the most current information at their fingertips.
* This article provides an example of how a fictive company in the Manufacture of machines for metallurgy industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
