IronForge Ltd. leverages Deskhero's AI capabilities to generate suggested replies based on previous tickets, knowledge base articles, and uploaded files like policies, manuals, and presentations. This not only improves the speed of their responses but also ensures the accuracy of the information provided to the customers.
The company utilizes Deskhero's custom email domains to maintain brand consistency across all customer interactions. This helps to build trust and credibility with their customers.
With Deskhero's user groups feature, IronForge Ltd. is able to create specialized teams to handle specific types of queries. This ensures that customers are always connected with the most knowledgeable support representative for their particular issue.
IronForge Ltd. uses Deskhero's kanban board to visually track and manage tickets. This helps the support team to prioritize tasks and manage their workload effectively.
Lastly, IronForge Ltd. uses Deskhero's REST API to integrate the platform with their CRM system. This allows them to track customer interactions across multiple channels and provide a more personalized support experience.
How does Deskhero's AI help in improving the accuracy of customer support?
Deskhero's AI generates suggested replies based on previous tickets, knowledge base articles, and uploaded files like policies, manuals, and presentations. This ensures that the information provided to the customers is accurate and relevant to their query.
How does Deskhero's user groups feature benefit IronForge Ltd.?
With Deskhero's user groups feature, IronForge Ltd. can create specialized teams to handle specific types of queries. This ensures that customers are always connected with the most knowledgeable support representative for their particular issue.
How does IronForge Ltd. use Deskhero's REST API?
IronForge Ltd. uses Deskhero's REST API to integrate the platform with their CRM system. This allows them to track customer interactions across multiple channels and provide a more personalized support experience.
* This article provides an example of how a fictive company in the Manufacture of machines for metallurgy industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
