PrecisionPlus Machining receives a high volume of customer queries related to their machining services, requiring a robust system to manage these interactions. They use Deskhero's ticket management feature to efficiently handle all incoming requests. The system automatically categorizes and prioritizes tickets based on their urgency and relevance, allowing the support team to respond promptly.
With Deskhero's advanced AI capabilities, PrecisionPlus Machining can provide quick and accurate responses to customer inquiries. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing the time taken to respond to tickets.
The company also uses Deskhero's knowledge base feature to create a comprehensive repository of information. This includes details about their services, solutions to common issues, and guidelines for using their products. The AI capabilities ensure that the most relevant articles are easily accessible to both the support team and customers, enhancing the efficiency of the support process.
Deskhero's custom fields and structured data lists allow PrecisionPlus Machining to organize their customer data effectively. This enables them to provide personalized support services, improving customer satisfaction. The platform's REST API also allows the company to integrate Deskhero with their existing systems, ensuring seamless data flow and increased productivity.
By leveraging Deskhero's advanced AI capabilities, PrecisionPlus Machining has been able to significantly improve their customer support process. They have seen a marked reduction in response times, an increase in customer satisfaction, and a more efficient use of resources.
How does Deskhero's AI capabilities improve response times?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies. This significantly reduces the time taken to respond to tickets.
Can Deskhero integrate with existing systems?
Yes, Deskhero's REST API allows for seamless integration with existing systems, ensuring smooth data flow and increased productivity.
How does Deskhero help in providing personalized support services?
Deskhero's custom fields and structured data lists enable effective organization of customer data, allowing for personalized support services.
* This article provides an example of how a fictive company in the Machining (manufacturing) services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
