UltraTech Fabrication maintains a vast knowledge base to assist their customers in understanding their services and resolving common issues. They use Deskhero's knowledge base feature to organize this information effectively. The platform allows them to generate articles from Word, PowerPoint, PDF files, and even scrape data from their website.
Deskhero's advanced AI capabilities play a crucial role in managing UltraTech Fabrication's knowledge base. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to enhance the search results. This ensures that the most relevant articles are presented to customers, improving their self-service experience.
The AI also generates suggested replies based on the knowledge base content, aiding the support team in responding to customer queries. This not only improves the accuracy of responses but also significantly reduces the response time.
UltraTech Fabrication also benefits from Deskhero's user groups feature. They can create specific groups for different types of customers, ensuring that the right information is accessible to the right people. This further enhances the effectiveness of their knowledge base.
By leveraging Deskhero's AI capabilities, UltraTech Fabrication has improved the management of their knowledge base, enhanced customer self-service, and reduced the load on their support team. This has resulted in increased customer satisfaction and more efficient use of resources.
How does Deskhero's AI improve the management of the knowledge base?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to enhance the search results and generate suggested replies. This improves the relevance and accessibility of the knowledge base.
Can Deskhero generate knowledge base articles from various file types?
Yes, Deskhero can generate knowledge base articles from Word, PowerPoint, PDF files, and even scrape data from websites.
What is the benefit of Deskhero's user groups feature?
The user groups feature allows for the creation of specific groups for different types of customers, ensuring that the right information is accessible to the right people.
* This article provides an example of how a fictive company in the Machining (manufacturing) services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
