PrecisionAlu Works has an extensive knowledge base, which is crucial for their customer support operations. With Deskhero, the company was able to automate the process of generating knowledge base articles from Word, PowerPoint, and PDF files.
The AI capabilities of Deskhero also allow PrecisionAlu to enhance their search results. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files, Deskhero can find relevant content and use it to improve the accuracy of search results.
PrecisionAlu also utilizes Deskhero's website scraping feature to keep their knowledge base up-to-date. The AI can scrape data from various online sources, including the company's own website, to ensure that the most current and relevant information is always available for customer support.
Furthermore, PrecisionAlu uses Deskhero's REST API to integrate the platform with their existing systems. This allows the company to leverage the benefits of Deskhero's AI capabilities across their entire operation.
Finally, PrecisionAlu uses Deskhero's AI to generate suggested replies to customer queries. This feature allows the customer support team to provide quick and accurate responses, thereby improving customer satisfaction.
How does Deskhero's AI generate knowledge base articles?
Deskhero's AI uses OpenAI Embeddings from Word, PowerPoint, and PDF files to understand the content. It then uses this understanding to generate knowledge base articles.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI Embeddings to understand the context of the search query. It then uses this understanding to provide more relevant search results.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses the same OpenAI Embeddings to find relevant content based on the customer's query. It then uses this content to generate a suggested reply.
* This article provides an example of how a fictive company in the Machining of Aluminium Products industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
