PrecisionCut Inc. uses Deskhero's AI capabilities to analyze previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data. This helps them to generate suggested replies for new customer queries, significantly reducing the time taken to respond to customers.
The company also uses Deskhero's AI-powered comprehensive search bar to quickly find relevant information from their vast database of customer interactions, product manuals, and other resources. This has greatly improved the efficiency of their customer support team.
With Deskhero's custom fields and structured data lists, PrecisionCut Inc. is able to categorize and manage customer queries more effectively. This has helped them to prioritize urgent issues and provide more personalized customer service.
PrecisionCut Inc. also uses Deskhero's REST API to integrate their customer support system with other business applications. This has enabled them to automate various tasks and improve their overall operational efficiency.
Overall, Deskhero's advanced AI capabilities have helped PrecisionCut Inc. to transform their customer support operations, resulting in improved customer satisfaction and increased operational efficiency.
How does Deskhero's AI capabilities help in improving response times?
Deskhero's AI analyzes previous tickets, knowledge base articles, and other resources to generate suggested replies for new customer queries. This significantly reduces the time taken to respond to customers.
How does Deskhero improve the efficiency of the customer support team?
Deskhero's AI-powered comprehensive search bar allows the customer support team to quickly find relevant information from a vast database. This greatly improves their efficiency.
How does Deskhero help in providing personalized customer service?
With Deskhero's custom fields and structured data lists, companies can categorize and manage customer queries more effectively. This helps in prioritizing urgent issues and providing more personalized customer service.
* This article provides an example of how a fictive company in the Machining industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
