MetalWorks Ltd. uses Deskhero's AI capabilities to generate knowledge base articles from Word, PowerPoint, PDF files, and even scraped website data. This has helped them to create a comprehensive and easily accessible knowledge base for their customer support team.
The company also uses Deskhero's AI-powered search bar to find relevant content from their knowledge base, tickets, and other resources. This has greatly improved the accuracy of their search results and the efficiency of their customer support team.
With Deskhero's user groups and tickets management features, MetalWorks Ltd. is able to assign customer queries to the most appropriate team members. This has resulted in faster resolution times and improved customer satisfaction.
By leveraging Deskhero's REST API, MetalWorks Ltd. has integrated their customer support system with other business applications. This has enabled them to automate various tasks and improve their overall operational efficiency.
Overall, Deskhero's advanced AI capabilities have helped MetalWorks Ltd. to manage their knowledge base more effectively, enhance their search results, and improve their customer support services.
How does Deskhero's AI capabilities help in managing the knowledge base?
Deskhero's AI can generate knowledge base articles from Word, PowerPoint, PDF files, and even scraped website data. This helps in creating a comprehensive and easily accessible knowledge base.
How does Deskhero improve the accuracy of search results?
Deskhero's AI-powered search bar finds relevant content from the knowledge base, tickets, and other resources. This greatly improves the accuracy of search results.
How does Deskhero help in improving customer satisfaction?
With Deskhero's user groups and tickets management features, companies can assign customer queries to the most appropriate team members. This results in faster resolution times and improved customer satisfaction.
* This article provides an example of how a fictive company in the Machining industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
