GearGrind Solutions uses Deskhero's AI capabilities to analyze previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data. This helps them to generate suggested replies for new customer queries, significantly reducing the time taken to respond to customers.
The company also uses Deskhero's AI-powered comprehensive search bar to quickly find relevant information from their vast database of customer interactions, product manuals, and other resources. This has greatly improved the efficiency of their customer support team.
With Deskhero's kanban board, GearGrind Solutions is able to visualize their customer support workflow and track the progress of customer queries. This has helped them to manage their customer support operations more effectively.
By leveraging Deskhero's REST API, GearGrind Solutions has integrated their customer support system with other business applications. This has enabled them to automate various tasks and improve their overall operational efficiency.
Overall, Deskhero's advanced AI capabilities have helped GearGrind Solutions to streamline their customer support operations, enhance their search results, and improve their customer satisfaction levels.
How does Deskhero's AI capabilities help in streamlining customer support operations?
Deskhero's AI analyzes previous tickets, knowledge base articles, and other resources to generate suggested replies for new customer queries. This significantly reduces the time taken to respond to customers and streamlines the customer support operations.
How does Deskhero improve the efficiency of the customer support team?
Deskhero's AI-powered comprehensive search bar allows the customer support team to quickly find relevant information from a vast database. This greatly improves their efficiency.
How does Deskhero help in managing customer support operations effectively?
With Deskhero's kanban board, companies can visualize their customer support workflow and track the progress of customer queries. This helps in managing customer support operations more effectively.
* This article provides an example of how a fictive company in the Machining industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
