MagnaTape receives a high volume of customer inquiries daily, ranging from technical issues to general inquiries about their services. With Deskhero's ticket management feature, they can easily categorize and prioritize these inquiries. The AI capabilities of Deskhero use OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies, reducing the time spent on each ticket.
The custom fields feature allows MagnaTape to tailor their ticketing system to their specific needs, capturing all the necessary information from customers right from the start. This reduces back-and-forth communication and speeds up the resolution process.
Deskhero's knowledge base is another valuable tool for MagnaTape. It uses AI to generate articles from Word, PowerPoint, PDF files, and even scraped website data. This makes it easy for MagnaTape to keep their knowledge base up-to-date with the latest information and guidelines.
The comprehensive search bar powered by AI enhances search results, making it easier for both customers and staff to find the information they need. This has reduced the number of tickets submitted and increased customer satisfaction.
Finally, the REST API allows MagnaTape to integrate Deskhero with their existing systems, creating a seamless workflow. This has resulted in a more efficient process and a better experience for their customers.
How does Deskhero's AI capabilities improve response time?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This reduces the time spent on each ticket, improving response time.
How does the knowledge base work?
Deskhero's knowledge base uses AI to generate articles from Word, PowerPoint, PDF files, and even scraped website data. This makes it easy to keep the knowledge base up-to-date with the latest information and guidelines.
What is the benefit of the REST API?
The REST API allows you to integrate Deskhero with your existing systems, creating a seamless workflow. This results in a more efficient process and a better experience for your customers.
* This article provides an example of how a fictive company in the Magnetic Tape Conversion & Restoration industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
