TapeTech handles a vast array of customer queries daily, including technical support requests and service-related questions. Deskhero's ticket management feature enables them to efficiently categorize and prioritize these requests. The platform's AI capabilities utilize OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested responses, drastically reducing the time spent on each ticket.
Deskhero's custom fields feature allows TapeTech to customize their ticketing system to capture essential information from customers at the first point of contact. This minimizes unnecessary communication and accelerates the resolution process.
Additionally, Deskhero's knowledge base is a crucial resource for TapeTech. The platform uses AI to create articles from Word, PowerPoint, PDF files, and scraped website data, ensuring that their knowledge base remains current with the most recent information and guidelines.
The platform's comprehensive search bar, powered by AI, enhances search results, making it easier for customers and staff to find the information they need. This has led to a decrease in the number of tickets submitted and an increase in customer satisfaction.
Lastly, Deskhero's REST API allows TapeTech to integrate the platform with their existing systems, creating a seamless workflow. This integration has resulted in a more streamlined process and a superior customer experience.
How does Deskhero's AI capabilities boost operational efficiency?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested responses. This drastically reduces the time spent on each ticket, boosting operational efficiency.
How does the knowledge base stay updated?
Deskhero's knowledge base uses AI to create articles from Word, PowerPoint, PDF files, and scraped website data. This ensures that the knowledge base remains current with the most recent information and guidelines.
What are the benefits of the REST API?
Deskhero's REST API allows integration with existing systems, creating a seamless workflow. This results in a more streamlined process and a superior customer experience.
* This article provides an example of how a fictive company in the Magnetic Tape Conversion & Restoration industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
