PostPioneer's customer support team was overwhelmed with the volume of support tickets they received daily. The manual process of sorting and assigning these tickets was inefficient and led to delays in response times.
Deskhero's ticket management and user groups features allowed PostPioneer to categorize and assign tickets efficiently. The kanban board provided a clear overview of the workflow, making it easier to manage tasks and monitor progress.
Deskhero's advanced AI capabilities further enhanced this process. The AI used OpenAI Embeddings from previous tickets and other sources to suggest ticket categorizations and assignments, reducing the manual effort required.
The AI also generated suggested replies, speeding up the response process. The comprehensive search bar, powered by AI, helped the support team find relevant information quickly, further improving efficiency.
With Deskhero's AI capabilities, PostPioneer has optimized their customer support workflows, resulting in faster response times and improved customer satisfaction.
How does Deskhero's AI assist in ticket management?
Deskhero's AI uses OpenAI Embeddings from various sources to suggest ticket categorizations and assignments, reducing the manual effort required in ticket management.
Can Deskhero's AI generate replies to customer queries?
Yes, Deskhero's AI can generate suggested replies to customer queries, speeding up the response process.
Does Deskhero help in workflow optimization?
Yes, Deskhero's ticket management, user groups, and kanban board features, along with its advanced AI capabilities, help in optimizing customer support workflows.
* This article provides an example of how a fictive company in the Mail Processing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
