MailerMagic receives a myriad of customer queries daily. Manually managing these was not only labor-intensive but also led to slower responses. With Deskhero, they were able to automate ticket management, ensuring quicker and more precise responses.
Deskhero's AI capabilities were instrumental in enhancing MailerMagic's customer support. The AI used OpenAI Embeddings from previous tickets and knowledge base articles to generate suggested replies to customer queries. This significantly cut down the response time and boosted customer satisfaction.
The AI also enriched the search results in their knowledge base. By analyzing the content of uploaded files like policies, manuals, and presentations, it offered relevant article suggestions to customers, thereby decreasing the number of support tickets.
MailerMagic also leveraged Deskhero's website scraping feature to keep their knowledge base updated with the latest information from their website. This ensured that customers always had access to the most current information.
Overall, Deskhero's advanced AI capabilities allowed MailerMagic to enhance their customer support, increase customer satisfaction, and lighten their workload.
How does Deskhero's AI enhance customer support?
Deskhero's AI uses OpenAI Embeddings from previous tickets and knowledge base articles to generate suggested replies to customer queries. This not only speeds up the response time but also improves the accuracy of the responses.
How does the AI enrich the search results in the knowledge base?
The AI analyzes the content of uploaded files like policies, manuals, and presentations. It uses this information to offer relevant article suggestions to customers when they search the knowledge base.
What is the advantage of the website scraping feature?
The website scraping feature allows MailerMagic to automatically update their knowledge base with the latest information from their website. This ensures that customers always have access to the most current information.
* This article provides an example of how a fictive company in the Mailer and Brochure printing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
