BrochureBoss deals with a large volume of customer queries every day. Handling these manually was not only time-consuming but also led to delayed responses. With Deskhero, they were able to automate ticket management, ensuring faster and more accurate responses.
Deskhero's AI capabilities played a crucial role in improving BrochureBoss's customer service efficiency. The AI used OpenAI Embeddings from previous tickets and knowledge base articles to generate suggested replies to customer queries. This drastically reduced the response time and increased customer satisfaction.
The AI also improved the search results in their knowledge base. By analyzing the content of uploaded files like policies, manuals, and presentations, it provided relevant article suggestions to customers, thereby reducing the number of support tickets.
BrochureBoss also utilized Deskhero's website scraping feature to keep their knowledge base updated with the latest information from their website. This ensured that customers always had access to up-to-date information.
Overall, Deskhero's advanced AI capabilities enabled BrochureBoss to improve their customer service efficiency, increase customer satisfaction, and reduce their workload.
How does Deskhero's AI improve customer service efficiency?
Deskhero's AI uses OpenAI Embeddings from previous tickets and knowledge base articles to generate suggested replies to customer queries. This reduces the response time and increases the accuracy of the responses.
How does the AI improve the search results in the knowledge base?
The AI analyzes the content of uploaded files like policies, manuals, and presentations. It uses this information to provide relevant article suggestions to customers when they search the knowledge base.
What is the benefit of the website scraping feature?
The website scraping feature allows BrochureBoss to automatically update their knowledge base with the latest information from their website. This ensures that customers always have access to up-to-date information.
* This article provides an example of how a fictive company in the Mailer and Brochure printing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
