ParcelPal receives thousands of customer queries daily regarding package tracking, delivery times, and other service-related issues. The company uses Deskhero's ticket management feature to efficiently handle these queries. The advanced AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest relevant replies, significantly reducing the response time.
Deskhero's AI also enhances the search results by using OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies and manuals. This feature allows the customer support team to quickly find the necessary information to resolve customer queries.
ParcelPal also uses Deskhero's website scraping feature to keep its knowledge base updated with the latest information from their website. The AI capabilities of Deskhero analyze this scraped data to further improve the suggested replies and search results.
By leveraging Deskhero's advanced AI capabilities, ParcelPal has been able to improve their customer support efficiency and enhance customer satisfaction. The company has also seen a significant reduction in the workload on their customer support team.
Furthermore, Deskhero's REST API allows ParcelPal to integrate the platform with their existing systems, providing a seamless customer support experience.
How does Deskhero's AI improve response times?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest relevant replies to new queries, significantly reducing the time it takes to respond to customers.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to enhance the search results, allowing the customer support team to quickly find the necessary information.
How does Deskhero's website scraping feature work?
Deskhero's website scraping feature automatically extracts the latest information from your website and updates the knowledge base. The AI capabilities of Deskhero analyze this scraped data to further improve the suggested replies and search results.
* This article provides an example of how a fictive company in the Mailing and delivery services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
