MailMaster handles a large volume of customer queries daily, ranging from tracking inquiries to service complaints. The company uses Deskhero's ticket management system to organize these queries and ensure timely responses. Deskhero's advanced AI capabilities analyze previous tickets and knowledge base articles to suggest relevant replies, speeding up the response process.
Deskhero's AI also improves the search results by using OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files such as policies and manuals. This feature enables the helpdesk team to quickly locate the necessary information to resolve customer queries.
MailMaster also leverages Deskhero's website scraping feature to keep its knowledge base up-to-date with the latest information from their website. The AI capabilities of Deskhero analyze this scraped data to further refine the suggested replies and search results.
By using Deskhero's advanced AI capabilities, MailMaster has improved their helpdesk efficiency and increased customer satisfaction. The company has also seen a significant reduction in the workload on their helpdesk team.
Additionally, Deskhero's REST API allows MailMaster to integrate the platform with their existing systems, ensuring a smooth helpdesk experience.
How does Deskhero's AI speed up the response process?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest relevant replies to new queries, significantly speeding up the response process.
How does Deskhero's AI improve the search results?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to improve the search results, enabling the helpdesk team to quickly locate the necessary information.
How does Deskhero's website scraping feature update the knowledge base?
Deskhero's website scraping feature automatically extracts the latest information from your website and updates the knowledge base. The AI capabilities of Deskhero analyze this scraped data to further refine the suggested replies and search results.
* This article provides an example of how a fictive company in the Mailing and delivery services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
