SawMaster receives numerous customer queries daily about chain saw maintenance and repair. To manage these tickets efficiently, they use Deskhero's ticket management system. The AI capabilities of Deskhero analyze the content of each ticket and suggest relevant replies based on previous tickets and knowledge base articles. This significantly reduces the response time and improves the quality of support.
Deskhero's AI also enhances the search results in SawMaster's knowledge base. When customers search for information, the AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to provide the most relevant content. This self-service feature reduces the load on the support team and empowers customers to find solutions quickly.
SawMaster uses Deskhero's website scraping feature to keep their knowledge base updated with the latest information. The AI analyzes the scraped data and generates new knowledge base articles, ensuring that customers always have access to the most recent and accurate information.
Deskhero's REST API allows SawMaster to integrate the platform with their existing systems. This seamless integration enables the support team to access all necessary information from one place, making their work more efficient.
SawMaster has seen a significant improvement in their customer support services since they started using Deskhero. The advanced AI capabilities of the platform have not only made the support team's work easier but also improved customer satisfaction.
How does Deskhero's AI improve the response time to customer queries?
Deskhero's AI analyzes the content of each ticket and suggests relevant replies based on previous tickets and knowledge base articles. This significantly reduces the time taken to respond to customer queries.
How does Deskhero's AI enhance the search results in the knowledge base?
When customers search for information, Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to provide the most relevant content.
How does Deskhero's website scraping feature help SawMaster?
Deskhero's website scraping feature allows SawMaster to keep their knowledge base updated with the latest information. The AI analyzes the scraped data and generates new knowledge base articles.
* This article provides an example of how a fictive company in the Maintenance and repair Chain Saws industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
