AutoFix Solutions receives numerous queries and complaints daily. Managing these manually was proving to be time-consuming and inefficient. With Deskhero's ticket management system, the company can now easily categorize, prioritize, and assign tickets. The AI capabilities of Deskhero further enhance this process by suggesting replies based on previous tickets, knowledge base articles, and other relevant content.
The AI-powered search bar of Deskhero has significantly improved the efficiency of AutoFix Solutions' customer support team. The search bar uses OpenAI Embeddings to fetch relevant content from various sources, including previous tickets, uploaded files, and scraped website data. This not only saves time but also ensures that the most accurate and relevant information is provided to the customers.
Deskhero's AI capabilities also play a crucial role in generating knowledge base articles. These articles are created from Word, PowerPoint, PDF files, and even scraped website data. This feature allows AutoFix Solutions to maintain an extensive and up-to-date knowledge base, which is instrumental in solving customer queries quickly and accurately.
AutoFix Solutions also leverages Deskhero's custom fields and user groups features to provide personalized customer support. The AI capabilities of Deskhero help in identifying the specific needs of different user groups and tailoring the responses accordingly.
Overall, Deskhero's advanced AI capabilities have transformed the way AutoFix Solutions handles its customer support. The platform has not only made the process more efficient but has also significantly improved customer satisfaction.
How does Deskhero's AI capabilities improve ticket management?
Deskhero's AI capabilities enhance ticket management by suggesting replies based on previous tickets, knowledge base articles, and other relevant content. This helps in providing quick and accurate responses to customer queries.
What role does AI play in Deskhero's search bar?
The AI-powered search bar of Deskhero uses OpenAI Embeddings to fetch relevant content from various sources, including previous tickets, uploaded files, and scraped website data. This ensures that the most accurate and relevant information is provided to the customers.
How does Deskhero's AI help in creating knowledge base articles?
Deskhero's AI capabilities generate knowledge base articles from Word, PowerPoint, PDF files, and even scraped website data. This allows for maintaining an extensive and up-to-date knowledge base, which is instrumental in solving customer queries quickly and accurately.
* This article provides an example of how a fictive company in the Maintenance and repair of car bodywork industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
