Rider's Gear Garage receives numerous customer inquiries daily, which were initially handled manually. With Deskhero, they were able to automate this process, improving their response time and customer interaction.
Deskhero's custom email domains feature allowed Rider's Gear Garage to create a professional and branded customer support channel. This not only improved their brand image but also made it easier for customers to recognize and trust their communications.
The advanced AI capabilities of Deskhero were used to generate suggested replies for the support team. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files, the AI was able to provide relevant and accurate responses. This significantly reduced the time taken to respond to customers and improved the quality of their support.
Deskhero's AI also enhanced the search bar functionality, making it easier for the support team to find relevant information quickly. This was particularly useful when dealing with complex inquiries that required referencing past tickets or knowledge base articles.
By enhancing their customer interaction with Deskhero's AI capabilities, Rider's Gear Garage has improved their support services, increased customer satisfaction, and strengthened their brand image.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then processed through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero enhance customer interaction?
Deskhero enhances customer interaction by providing a professional and branded customer support channel through its custom email domains feature. It also improves response times and the quality of support through its AI capabilities that generate suggested replies and enhance search results.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI Embeddings to find relevant content from previous tickets, knowledge base articles, and uploaded files. This enhances search results, making it easier to find relevant information quickly.
* This article provides an example of how a fictive company in the Maintenance and repair of motorcycle parts and accessories industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
