MotoParts Central has an extensive knowledge base consisting of articles, manuals, and presentations. However, finding relevant information was a challenge for both the support team and customers. By implementing Deskhero, MotoParts Central was able to generate a structured knowledge base, making information easily accessible.
Deskhero's AI capabilities were used to generate knowledge base articles from Word, PowerPoint, and PDF files. This automated process saved the team significant time and resources that would have been spent on manual data entry.
The AI also enhanced the search bar functionality, making it easier for users to find relevant information. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files, the AI was able to provide more accurate search results.
Deskhero's AI also generated suggested replies for the support team based on the knowledge base content. This feature improved the team's response time and ensured that customers received accurate and helpful information.
By optimizing their knowledge base with Deskhero's AI capabilities, MotoParts Central has improved their customer support efficiency and enhanced their customers' experience.
How does Deskhero's AI optimize the knowledge base?
Deskhero's AI uses OpenAI Embeddings to find relevant content from previous tickets, knowledge base articles, and uploaded files. It can generate knowledge base articles from Word, PowerPoint, and PDF files, saving significant time and resources. The AI also enhances the search bar functionality, providing more accurate search results.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then processed through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero improve customer support efficiency?
Deskhero improves customer support efficiency by providing a structured data list and ticket management system, optimizing the knowledge base, and generating suggested replies. These features reduce response times and ensure customers receive accurate and helpful information.
* This article provides an example of how a fictive company in the Maintenance and repair of motorcycle parts and accessories industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
