BikeFix Pro receives hundreds of support requests daily, ranging from general inquiries to specific repair requests. By implementing Deskhero, they were able to structure these requests into data lists and manage them effectively using the tickets management feature. This allowed the team to prioritize urgent requests and respond to customers promptly.
The custom fields feature enabled BikeFix Pro to categorize tickets based on the type of request, motorcycle model, and other relevant parameters. This organization made it easier for the support team to handle requests efficiently.
Deskhero's advanced AI capabilities played a crucial role in enhancing BikeFix Pro's customer support. The AI leveraged OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content was then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing the time taken to respond to customers.
The AI also enhanced search results, making it easier for the support team to find relevant information quickly. This feature was particularly useful when dealing with complex repair requests that required referencing past tickets or knowledge base articles.
Overall, Deskhero's AI capabilities have significantly improved BikeFix Pro's customer support efficiency, reduced response times, and increased customer satisfaction.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then processed through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero help in managing customer support tickets?
Deskhero provides a structured data list and ticket management system that allows you to organize and prioritize support requests. You can also use custom fields to categorize tickets based on various parameters.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI Embeddings to find relevant content from previous tickets, knowledge base articles, and uploaded files. This enhances search results, making it easier to find relevant information quickly.
* This article provides an example of how a fictive company in the Maintenance and repair of motorcycle parts and accessories industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
