RepairMaster Inc. receives numerous service requests and customer queries daily. With Deskhero's ticket management feature, they can now organize these requests into structured data lists and assign them to the appropriate user groups. This has significantly reduced response times and increased productivity.
The AI capabilities of Deskhero have been instrumental in improving the quality of customer support at RepairMaster. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files, Deskhero generates suggested replies for the support team. This not only ensures consistency in responses but also reduces the time spent on crafting replies.
RepairMaster also uses Deskhero's knowledge base feature to create a comprehensive repository of solutions for common issues. The AI-enhanced search bar makes it easy for both customers and support staff to find relevant information quickly.
Deskhero's website scraping feature has allowed RepairMaster to gather valuable information from various sources, further enriching their knowledge base. The REST API has enabled seamless integration with their existing systems, making the transition to Deskhero smooth and hassle-free.
Overall, the advanced AI capabilities of Deskhero have transformed the way RepairMaster handles customer support, resulting in happier customers and a more efficient support team.
How does Deskhero's AI generate suggested replies?
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI-enhanced search bar work?
The AI-enhanced search bar uses OpenAI Embeddings to understand the context of the search query and provide the most relevant results from the knowledge base, previous tickets, and uploaded files.
Can Deskhero integrate with our existing systems?
Yes, Deskhero provides a REST API that allows for seamless integration with your existing systems.
* This article provides an example of how a fictive company in the Maintenance and Repair Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
