Sacred Spaces Services uses Deskhero's AI capabilities to manage and prioritize tickets effectively. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to generate suggested replies. This has significantly reduced the time spent by the helpdesk team on each ticket, allowing them to handle more requests.
The company also uses the AI-powered comprehensive search bar to quickly find relevant information. The AI enhances search results by using the same embeddings, making it easier for the team to find the necessary resources to resolve issues.
Deskhero's AI capabilities have also been crucial in maintaining the company's knowledge base. The AI can generate articles from word, powerpoint, pdf files, and even scrape data from websites. This has streamlined the process of keeping the knowledge base updated, saving the team valuable time.
Through the use of custom fields and structured data lists provided by Deskhero, Sacred Spaces Services has been able to customize the platform to their specific needs. They have created custom fields for different types of maintenance requests and used structured data lists to organize their tickets.
Finally, the REST API provided by Deskhero has allowed Sacred Spaces Services to integrate the platform with their other software tools. This has created a seamless workflow, further enhancing the efficiency of their operations.
How does Deskhero's AI improve the ticket management process?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to generate suggested replies to tickets. This reduces the time spent by the helpdesk team on each ticket, allowing them to handle more requests.
How does the AI-powered search bar work?
The AI-powered search bar uses OpenAI Embeddings to enhance search results. It makes it easier to find relevant resources to resolve issues.
How does Deskhero's AI help in maintaining the knowledge base?
Deskhero's AI can generate knowledge base articles from word, powerpoint, pdf files, and even scrape data from websites. This streamlines the process of keeping the knowledge base updated, saving the team valuable time.
* This article provides an example of how a fictive company in the Maintenance of Places of Worship industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
