RailCare deals with a multitude of customer queries and complaints daily. With Deskhero, they have been able to manage these effectively using the tickets management feature. The AI capabilities leverage OpenAI Embeddings from previous tickets to suggest relevant replies, improving response time.
The AI also enhances the search results, making it easier for the support team to find relevant information quickly. This feature has significantly reduced the time spent on searching for information, increasing productivity.
With Deskhero, RailCare can generate knowledge base articles from various file types and scraped website data. This feature has simplified the process of creating and updating the knowledge base, ensuring that the support team always has up-to-date information.
RailCare also uses the REST API to integrate Deskhero with their existing systems, providing a seamless workflow. The AI capabilities analyze user groups to identify common issues and trends, helping the company improve their services.
Overall, Deskhero's advanced AI capabilities have revolutionized RailCare's customer support services, improving efficiency and customer satisfaction.
How has Deskhero improved RailCare's response time?
Deskhero's AI capabilities analyze previous tickets to suggest relevant replies, significantly reducing the time taken to respond to customer queries.
How does Deskhero help in creating and updating the knowledge base?
Deskhero's AI can generate knowledge base articles from various file types and scraped website data, simplifying the process of creating and updating the knowledge base.
How does Deskhero integrate with RailCare's existing systems?
RailCare uses Deskhero's REST API to integrate with their existing systems, providing a seamless workflow.
* This article provides an example of how a fictive company in the Maintenance of Platforms and Tracks at Railway Stations industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
