ProHome Services receives numerous requests daily from housing associations for various maintenance and refurbishment tasks. Managing these requests was a challenge until they started using Deskhero. The platform's ticket management feature, powered by AI, helps ProHome Services to prioritize and categorize tickets based on urgency and type of request. This has significantly reduced response times and improved customer satisfaction.
Deskhero's AI capabilities also enable ProHome Services to generate knowledge base articles from word, powerpoint, pdf files, and scraped website data. This feature has been instrumental in creating a comprehensive knowledge base that is easily accessible to both the support team and customers. It has reduced the time spent on finding information and increased the efficiency of the support team.
The custom fields feature of Deskhero allows ProHome Services to capture specific information about each request. This information is used by the AI to suggest replies based on previous tickets and knowledge base articles. This has not only improved the quality of responses but also reduced the workload of the support team.
Deskhero's REST API has enabled ProHome Services to integrate the platform with their existing systems. This seamless integration has facilitated real-time updates and improved overall operational efficiency.
The advanced search bar feature of Deskhero, enhanced by AI, provides ProHome Services with quick and accurate search results. This has made it easier for the support team to find relevant information and respond to customer queries promptly.
How does Deskhero's AI improve ticket management?
Deskhero's AI improves ticket management by categorizing and prioritizing tickets based on urgency and type of request. It also suggests replies based on previous tickets and knowledge base articles, thereby improving the quality of responses and reducing the workload of the support team.
How does Deskhero generate knowledge base articles?
Deskhero generates knowledge base articles from word, powerpoint, pdf files, and scraped website data. The AI capabilities of Deskhero ensure that the generated articles are relevant and comprehensive.
How does the advanced search bar feature of Deskhero work?
The advanced search bar feature of Deskhero, enhanced by AI, provides quick and accurate search results. It uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content.
* This article provides an example of how a fictive company in the Maintenance and Refurbishment of Housing Association Properties industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
