JetServ Solutions has a comprehensive knowledge base consisting of manuals, policies, presentations, and data scraped from their website. However, accessing this vast amount of information was a challenge for the support team.
With Deskhero's AI-powered comprehensive search bar, the support team can now find relevant content quickly and easily. The AI uses OpenAI Embeddings from the knowledge base, previous tickets, and uploaded files to enhance search results.
Deskhero's AI also generates suggested replies based on the embeddings from the knowledge base and previous tickets. This has not only sped up the response time but also improved the quality of responses.
JetServ Solutions also uses Deskhero's structured data lists and custom email domains features to further enhance the accessibility of their knowledge base. The structured data lists make it easier to organize and access the knowledge base, while the custom email domains allow them to manage their support emails more effectively.
With Deskhero, JetServ Solutions has been able to enhance the accessibility of their knowledge base, improve the efficiency of their support team, and enhance customer satisfaction.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI Embeddings from the knowledge base, previous tickets, and uploaded files to enhance search results. This makes it easier for the support team to find relevant content quickly.
How does Deskhero's AI generate suggested replies?
Deskhero's AI generates suggested replies based on the embeddings from the knowledge base and previous tickets. This speeds up the response time and improves the quality of responses.
What are the benefits of Deskhero's structured data lists and custom email domains features?
The structured data lists make it easier to organize and access the knowledge base, while the custom email domains allow you to manage your support emails more effectively.
* This article provides an example of how a fictive company in the Maintenance and repair of aircraft parts storage facilities industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
