AeroFix Global has a vast knowledge base consisting of manuals, policies, and presentations. However, finding relevant content was a time-consuming task for the support team. With Deskhero's AI capabilities, AeroFix Global can now leverage OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content quickly.
The AI-powered comprehensive search bar has made it easier for the support team to find solutions to customer queries. The AI uses embeddings from the knowledge base and previous tickets to enhance search results, reducing the time spent on each ticket.
Deskhero's AI also generates suggested replies based on the embeddings, further speeding up the response time. This has not only improved the efficiency of the support team but also enhanced customer satisfaction.
AeroFix Global also uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration has made it easier for the support team to manage tickets and user groups.
With Deskhero, AeroFix Global has been able to improve the efficiency of their customer support, reduce response time, and enhance customer satisfaction.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to enhance search results. This makes it easier for the support team to find relevant content quickly.
How does Deskhero's AI generate suggested replies?
Deskhero's AI generates suggested replies based on the embeddings from the knowledge base and previous tickets. This speeds up the response time and improves the efficiency of the support team.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows you to integrate the platform with your existing systems.
* This article provides an example of how a fictive company in the Maintenance and repair of aircraft parts storage facilities industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
