Skyward Maintenance Inc. receives a large number of support tickets daily. Managing these tickets was a daunting task for the support team. With Deskhero, they have been able to automate ticket management using its advanced AI capabilities.
The AI leverages OpenAI Embeddings from previous tickets to categorize and prioritize incoming tickets. This has significantly reduced the time spent on ticket management and improved the efficiency of the support team.
Deskhero's AI also generates suggested replies based on the embeddings from previous tickets and the knowledge base. This has not only sped up the response time but also improved the quality of responses.
Skyward Maintenance Inc. also uses Deskhero's custom fields and user groups features to further streamline the ticket management process. The custom fields allow them to capture specific information about each ticket, while the user groups feature helps them manage their support team more effectively.
With Deskhero, Skyward Maintenance Inc. has been able to improve their ticket management process, reduce response time, and enhance customer satisfaction.
How does Deskhero's AI help in ticket management?
Deskhero's AI uses OpenAI Embeddings from previous tickets to categorize and prioritize incoming tickets. This reduces the time spent on ticket management and improves the efficiency of the support team.
How does Deskhero's AI generate suggested replies?
Deskhero's AI generates suggested replies based on the embeddings from previous tickets and the knowledge base. This speeds up the response time and improves the quality of responses.
What are the benefits of Deskhero's custom fields and user groups features?
The custom fields allow you to capture specific information about each ticket, while the user groups feature helps you manage your support team more effectively.
* This article provides an example of how a fictive company in the Maintenance and repair of aircraft parts storage facilities industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
