DishFix Pro receives hundreds of support tickets daily, ranging from simple inquiries to complex technical issues. With Deskhero's advanced AI capabilities, the company can quickly sort and prioritize these tickets, ensuring that urgent matters are addressed promptly.
Deskhero's AI leverages OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files like policies, manuals, and presentations. This feature allows DishFix Pro to provide accurate and relevant responses to customers, improving their satisfaction and trust in the company.
Deskhero's AI also enhances the search results within the company's knowledge base. By scraping data from the company's website and other resources, it can generate comprehensive and up-to-date articles. This feature not only improves the efficiency of the support team but also empowers customers to find solutions on their own.
Moreover, DishFix Pro uses Deskhero's custom fields and user groups to organize their customer base. This feature allows them to provide personalized service and target their communication more effectively.
Overall, Deskhero's AI capabilities have significantly improved DishFix Pro's customer support operations, resulting in higher customer satisfaction and increased productivity.
How does Deskhero's AI prioritize support tickets?
Deskhero's AI uses OpenAI embeddings from previous tickets to understand the urgency and complexity of new tickets. It then sorts and prioritizes them accordingly.
How does Deskhero's AI enhance the search results within the knowledge base?
Deskhero's AI scrapes data from various resources and uses OpenAI embeddings to generate comprehensive and relevant search results within the knowledge base.
How does DishFix Pro use Deskhero's custom fields and user groups?
DishFix Pro uses Deskhero's custom fields and user groups to organize their customer base, allowing them to provide personalized service and target their communication more effectively.
* This article provides an example of how a fictive company in the Maintenance and Repair of Dishwashers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
