MegaMachinery Inc. had a vast amount of technical documentation and procedural manuals that were difficult to navigate and utilize effectively. They sought a solution in Deskhero to organize and optimize this wealth of information.
Deskhero's AI capabilities were utilized to create structured data lists from the existing documentation. The AI system used OpenAI embeddings to understand and categorize the content from various sources such as manuals, policies, and presentations.
The AI then generated knowledge base articles from these structured data lists, creating an organized and searchable knowledge base. This greatly improved the accessibility and usability of MegaMachinery's technical information.
Furthermore, Deskhero's AI-enhanced search results made it easy for both employees and customers to find the information they needed. This not only improved the efficiency of the company's operations but also enhanced the customer service experience.
By leveraging Deskhero's advanced AI capabilities, MegaMachinery Inc. has been able to transform its knowledge management processes, making them more efficient and user-friendly.
How has Deskhero's AI improved MegaMachinery's knowledge management?
Deskhero's AI has created structured data lists from MegaMachinery's technical documentation, which it then used to generate organized and searchable knowledge base articles. This has improved the accessibility and usability of the company's technical information.
How does Deskhero's AI-enhanced search results benefit MegaMachinery?
Deskhero's AI-enhanced search results make it easy for both employees and customers to find the information they need, improving the efficiency of the company's operations and the customer service experience.
How does Deskhero use OpenAI embeddings?
Deskhero's AI uses OpenAI embeddings to understand and categorize content from various sources such as manuals, policies, and presentations. This helps in creating structured data lists and generating knowledge base articles.
* This article provides an example of how a fictive company in the Maintenance and repair of industrial equipment industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
