BrakeFix Pro receives numerous customer queries daily regarding brake issues, appointment scheduling, and repair status. Using Deskhero's ticket management feature, they can efficiently handle these queries, ensuring no customer is left unanswered.
The company also utilizes Deskhero's AI capabilities to generate suggested replies. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies/manuals/presentations, the AI can quickly find relevant content and suggest appropriate responses. This significantly reduces the time spent by customer support agents on each ticket, improving their productivity.
BrakeFix Pro has a comprehensive knowledge base, including articles generated from Word, PowerPoint, and PDF files. With Deskhero's AI, these articles are easily searchable, and the AI can even suggest relevant articles based on the customer's query. This not only helps in resolving customer queries faster but also empowers customers to find solutions themselves, reducing the load on customer support.
Deskhero's website scraping feature is used to keep the knowledge base updated with the latest information from the company's website. The AI capabilities ensure that the scraped data is structured and easily searchable.
Lastly, BrakeFix Pro uses Deskhero's REST API to integrate the platform with their existing systems, ensuring seamless data flow and improved efficiency.
How does Deskhero's AI enhance customer support at BrakeFix Pro?
Deskhero's AI enhances customer support by suggesting replies to customer queries, making the knowledge base searchable, and keeping it updated with the latest information from the company's website.
How does Deskhero improve the productivity of customer support agents at BrakeFix Pro?
Deskhero improves productivity by suggesting replies to customer queries, reducing the time spent by agents on each ticket. It also makes the knowledge base searchable, allowing agents to quickly find relevant information.
How does Deskhero's REST API benefit BrakeFix Pro?
Deskhero's REST API allows BrakeFix Pro to integrate the platform with their existing systems, ensuring seamless data flow and improved efficiency.
* This article provides an example of how a fictive company in the Maintenance and repair of motor vehicle brakes industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
