BrakeMaster Services deals with a multitude of customer queries every day, from brake problem diagnosis to repair status updates. With Deskhero's ticket management feature, they can efficiently manage these queries, ensuring prompt responses to all customers.
The company also employs Deskhero's AI capabilities to generate suggested replies. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files, the AI can swiftly find relevant content and suggest appropriate responses. This significantly cuts down the time customer support agents spend on each ticket, boosting their productivity.
BrakeMaster Services has an extensive knowledge base, with articles generated from Word, PowerPoint, and PDF files. Deskhero's AI makes these articles easily searchable, and can even suggest relevant articles based on the customer's query. This not only accelerates query resolution but also promotes self-service among customers, reducing the load on customer support.
Deskhero's website scraping feature is used by BrakeMaster Services to keep their knowledge base updated with the latest information from the company's website. The AI capabilities ensure that the scraped data is structured and easily searchable.
Lastly, BrakeMaster Services uses Deskhero's REST API to integrate the platform with their existing systems, ensuring seamless data flow and improved operational efficiency.
How does Deskhero's AI enhance customer support at BrakeMaster Services?
Deskhero's AI enhances customer support by suggesting replies to customer queries, making the knowledge base searchable, and keeping it updated with the latest information from the company's website.
How does Deskhero boost the productivity of customer support agents at BrakeMaster Services?
Deskhero boosts productivity by suggesting replies to customer queries, reducing the time spent by agents on each ticket. It also makes the knowledge base searchable, allowing agents to quickly find relevant information.
How does BrakeMaster Services benefit from Deskhero's REST API?
Deskhero's REST API allows BrakeMaster Services to integrate the platform with their existing systems, ensuring seamless data flow and improved operational efficiency.
* This article provides an example of how a fictive company in the Maintenance and repair of motor vehicle brakes industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
