AutoBrake Solutions handles a large volume of customer queries daily, ranging from brake maintenance inquiries to appointment bookings. With Deskhero's ticket management system, they can effectively manage these queries, ensuring timely responses to all customers.
The company also uses Deskhero's AI capabilities to generate suggested replies. By using OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files, the AI can quickly find relevant content and suggest suitable responses. This greatly reduces the time customer support agents spend on each ticket, enhancing their efficiency.
AutoBrake Solutions maintains a detailed knowledge base, with articles generated from various sources such as Word, PowerPoint, and PDF files. Deskhero's AI makes these articles easily searchable, and can even suggest relevant articles based on the customer's query. This not only speeds up query resolution but also encourages self-service among customers, reducing the burden on customer support.
Using Deskhero's website scraping feature, AutoBrake Solutions keeps its knowledge base updated with the latest information from the company's website. The AI capabilities ensure that the scraped data is structured and easily searchable.
Finally, AutoBrake Solutions uses Deskhero's REST API to integrate the platform with their existing systems, ensuring seamless data flow and improved operational efficiency.
How does Deskhero's AI improve customer support at AutoBrake Solutions?
Deskhero's AI improves customer support by suggesting replies to customer queries, making the knowledge base searchable, and keeping it updated with the latest information from the company's website.
How does Deskhero enhance the efficiency of customer support agents at AutoBrake Solutions?
Deskhero enhances efficiency by suggesting replies to customer queries, reducing the time agents spend on each ticket. It also makes the knowledge base searchable, allowing agents to quickly find relevant information.
How does AutoBrake Solutions benefit from Deskhero's REST API?
Deskhero's REST API allows AutoBrake Solutions to integrate the platform with their existing systems, ensuring seamless data flow and improved operational efficiency.
* This article provides an example of how a fictive company in the Maintenance and repair of motor vehicle brakes industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
