MotorMend receives a high volume of customer queries daily regarding engine repairs, parts replacement, and troubleshooting. Managing these queries efficiently was a challenge until they implemented Deskhero. With its advanced AI capabilities, Deskhero uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content.
This relevant content is then processed by OpenAI's ChatGPT to generate suggested replies. This has drastically reduced the time taken to respond to customer queries, thereby improving customer satisfaction levels. The AI also learns from each interaction, continuously improving its response quality.
Deskhero's AI also enhances search results, making it easier for MotorMend's helpdesk team to find relevant information quickly. This has reduced the average ticket resolution time, enabling the team to handle more queries in less time.
MotorMend also uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration has further optimized their helpdesk services, making them more efficient.
Overall, the implementation of Deskhero at MotorMend has resulted in improved helpdesk services, increased efficiency, and higher customer satisfaction.
How has Deskhero improved the efficiency of MotorMend's helpdesk services?
Deskhero's advanced AI capabilities have significantly improved the efficiency of MotorMend's helpdesk services. The AI uses OpenAI Embeddings from various sources to generate suggested replies to customer queries, reducing response time. It also enhances search results, reducing ticket resolution time.
How does Deskhero's AI learn and improve?
Deskhero's AI learns from each interaction. It uses the data from previous tickets, knowledge base articles, uploaded files, and scraped website data to continuously improve its response quality and relevance of search results.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API which can be used to integrate the platform with existing systems. This allows for a seamless and efficient helpdesk service process.
* This article provides an example of how a fictive company in the Maintenance and repair of motor vehicle engines industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
