AutoFix Solutions receives numerous customer queries daily, ranging from simple inquiries about their services to complex technical questions about vehicle suspensions. Managing these queries manually was time-consuming and often led to delayed responses. By implementing Deskhero, AutoFix Solutions has been able to streamline this process. The advanced AI capabilities of Deskhero leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to generate suggested replies.
Deskhero's AI capabilities have also enhanced the search results on AutoFix Solution's customer support platform. When customers search for information, the AI system uses the OpenAI Embeddings to find the most relevant content from the company's vast knowledge base and present it to the customer. This has significantly improved the customer experience by providing them with accurate and helpful information quickly.
Additionally, Deskhero's AI capabilities have helped AutoFix Solutions to improve its knowledge base. The AI system can generate knowledge base articles from word, powerpoint, pdf files, and even scrape data from the company's website. This has allowed AutoFix Solutions to continually update and expand its knowledge base without requiring additional manual work.
AutoFix Solutions has also utilized Deskhero's custom fields and user groups features to categorize and manage customer queries more effectively. The company can now group similar queries together and assign them to the appropriate team, improving the efficiency of their customer support services.
Overall, Deskhero's advanced AI capabilities have transformed AutoFix Solutions' customer support services. The company is now able to respond to customer queries more quickly and accurately, improving customer satisfaction and loyalty.
How does Deskhero's AI system generate suggested replies?
Deskhero's AI system leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to generate suggested replies. It uses this information to understand the context of the query and provide the most relevant response.
How does Deskhero enhance search results?
When a customer searches for information, Deskhero's AI system uses the OpenAI Embeddings to find the most relevant content from the company's knowledge base and presents it to the customer. This provides the customer with accurate and helpful information quickly.
How does Deskhero help to improve the knowledge base?
Deskhero's AI system can generate knowledge base articles from word, powerpoint, pdf files, and even scrape data from the company's website. This allows the company to continually update and expand its knowledge base without requiring additional manual work.
* This article provides an example of how a fictive company in the Maintenance and repair of motor vehicle suspensions industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
