GuardianTech's customer support team was often overwhelmed with the volume of support tickets they received. With Deskhero's ticket management feature powered by AI, they can now handle these tickets more efficiently. The AI suggests responses based on previous tickets, knowledge base articles, and uploaded files, reducing the time spent on each ticket.
The AI-powered search bar in Deskhero has been a game-changer for GuardianTech. It leverages OpenAI embeddings to provide enhanced search results, making it easier for the support agents to find relevant information quickly.
GuardianTech also benefits from Deskhero's AI capability to generate knowledge base articles from various file types. The AI extracts important details from technical manuals, policies, and presentations, and creates easy-to-understand articles. This has significantly improved the support agents' ability to assist customers with complex issues.
Furthermore, GuardianTech uses Deskhero's website scraping feature to gather information from manufacturer websites. The AI analyzes this data and incorporates it into the knowledge base, providing the support agents with a comprehensive resource.
In conclusion, Deskhero's advanced AI capabilities have greatly improved GuardianTech's customer support efficiency, enabling them to provide better service to their customers.
How does Deskhero's AI help in handling support tickets?
Deskhero's AI analyzes the content of the support tickets and suggests relevant responses based on previous tickets, knowledge base articles, and uploaded files. This helps in handling the tickets more efficiently.
How does the AI-powered search bar enhance search results?
The AI-powered search bar uses OpenAI embeddings to enhance search results. It provides more accurate and useful information, making it easier to find relevant content quickly.
How does Deskhero's AI generate knowledge base articles?
Deskhero's AI can generate knowledge base articles from various file types like Word, PowerPoint, and PDF files. It extracts important details from these files and creates easy-to-understand articles.
* This article provides an example of how a fictive company in the Maintenance and repair of security systems industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
