SecureFix receives hundreds of support tickets daily, making it challenging to manage and respond promptly. With Deskhero's ticket management feature, SecureFix can efficiently organize, prioritize, and handle these tickets. The AI capabilities of Deskhero analyze the content of the tickets and suggest relevant responses based on previous tickets, knowledge base articles, and other uploaded files.
The AI-powered search bar in Deskhero has significantly improved SecureFix's ability to find relevant content quickly. By leveraging OpenAI embeddings, the search results are enhanced, providing more accurate and useful information. This feature has reduced the time spent by support agents on searching for solutions, thereby increasing their productivity.
Deskhero's AI also generates knowledge base articles from various file types like Word, PowerPoint, and PDF files. This feature has been particularly useful for SecureFix as they often receive complex technical manuals and policies from security system manufacturers. The AI extracts key information from these files and creates easy-to-understand articles, making it easier for the support agents to assist customers.
SecureFix also uses Deskhero's website scraping feature to gather information from manufacturer websites. The AI capabilities analyze this data and incorporate it into the knowledge base, further enhancing the support agents' resources.
Overall, Deskhero's advanced AI capabilities have transformed SecureFix's customer support service, making it more efficient and effective.
How does Deskhero's AI improve the ticket management process?
Deskhero's AI analyzes the content of the tickets and suggests relevant responses based on previous tickets, knowledge base articles, and other uploaded files. This helps in managing and responding to tickets more efficiently.
How does the AI-powered search bar work?
The AI-powered search bar leverages OpenAI embeddings to enhance search results. It provides more accurate and useful information, reducing the time spent by support agents on searching for solutions.
How does Deskhero's AI generate knowledge base articles?
Deskhero's AI can generate knowledge base articles from various file types like Word, PowerPoint, and PDF files. It extracts key information from these files and creates easy-to-understand articles.
* This article provides an example of how a fictive company in the Maintenance and repair of security systems industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
