HeatGuard Services handles a large number of customer queries and issues on a daily basis. With Deskhero's AI-powered ticket management system, these tickets are effectively sorted and prioritized, ensuring that urgent and complex issues are addressed first. The AI uses OpenAI Embeddings from previous tickets and knowledge base articles to suggest suitable responses, drastically reducing response times.
The AI also enhances the search functionality within the platform, making it easier for the support team to find relevant information from the knowledge base, uploaded documents, and scraped website data. This has significantly reduced the time spent on searching for solutions, allowing the team to focus more on resolving customer issues.
Deskhero's AI capabilities have also been instrumental in maintaining and updating the company's knowledge base. The AI can generate articles from various file formats like Word, PowerPoint, and PDF, ensuring that the knowledge base is always filled with the most recent information and best practices.
By using Deskhero's custom email domains and user groups, HeatGuard Services has been able to create a more personalized and organized communication system. This has not only improved the overall customer experience but also increased customer loyalty.
In summary, the integration of Deskhero's advanced AI capabilities into HeatGuard Services' customer support operations has resulted in improved service efficiency, quicker response times, and higher customer satisfaction.
How does Deskhero's AI manage tickets?
Deskhero's AI uses OpenAI Embeddings from previous tickets and other relevant data to sort and prioritize incoming tickets. This ensures that urgent and complex issues are addressed first.
How does the AI enhance the search functionality within the platform?
The AI uses OpenAI Embeddings to understand the context of the search query and then pulls relevant information from the knowledge base, uploaded files, and scraped website data. This makes the search results more accurate and relevant.
How does the AI maintain the knowledge base?
Deskhero's AI can generate knowledge base articles from various file formats like Word, PowerPoint, and PDF. This ensures that the knowledge base is always filled with the most recent information and best practices.
* This article provides an example of how a fictive company in the Maintenance and Repair Services for Central Heating Radiators industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
